Last modified: 8/31/2003
Website Information Collection and Use
Greyware Automation Products, Inc. ("Greyware") is the sole owner of the information collected on this site.
We will not sell, share, or rent this information to others in ways different from what is
disclosed in this statement. Greyware collects two kinds of information from our users at several different
points on our website:
- Personally Identifiable Information
Personally identifiable information is any information such as your name, email address, phone number,
or other, that separates you from everyone else. Greyware collects such information when you place an
order, or when you volunteer the information by filling out a form on our site. Except on court order,
or in the circumstances specified below, Greyware will not share,
rent, lease, distribute, publish, or otherwise make available any personally indentifiable information
about its customers or visitors to any third party without permission from the individual from whom
the information was collected.
- Statistical Information
Statistical information is information not linked to any specific person. Examples of statistical
information include how many individuals visited a particular page, the number of visitors using
Netscape Navigator as opposed to Microsoft Internet Explorer or Lynx, or the number of times a
particular piece of software has been downloaded. This information is of interest to Greyware
because it helps us design our site and make the information on the site as easy to find and use
as possible. It also helps us determine what products to offer, and estimate the number of
individuals and/or companies interested in our products. Greyware may share statistical information
with affiliates, customers, advertisers, or others with a business interest in knowing about the
Greyware site's traffic patterns and volume. Any such information shall not be linked, even
indirectly, with information that could allow a third party to discover personally identifiable
General Customer Information
Greyware shall treat customer information gathered from locations other than the website as much as
possible the same way as we treat information from the website. That is, personally identifiable
information is held in confidence, and statistical information may be shared. However, individuals
who provide contact information as part of normal business procudure, for example when
inquiring about pricing, leaving a voice-mail or email message, or checking a box on an online form
indicating interest in follow-up, are implicitly or explicitly requesting to be contacted.
Greyware will use the information thus provided to satisfy the customer's request, which may occasionally
require sharing the information with an affiliate or a third-party. For example, if while investigating
a tech support issue for a customer, we discover that the customer needs a router patch, but the router manufacturer
will only supply the patch directly to the customer, we may give the customer's name and phone number
to the router manufacturer. We will not, however, provide personally indentifiable information for
any other purpose.
Unsolicited Commercial Email and Advertisements
Greyware makes every effort to ensure that individuals receiving email from Greyware have requested
and welcome the email. We will not, under any circumstances, send blanket unsolicited email, or
knowingly provide information to any affiliate or third-party that may do so. Greyware does not
advertise by email, either directly or by mass marketing, and does not sell, rent, or lease lists
of email addresses.
Greyware uses the email addresses provided by its customers and visitors for follow-up purposes,
including inquiring about customer satisfaction, notifying registered customers of available upgrades
and new products, delivering software, and resolving tech support issues. In order to receive
automated announcements of any sort, each customer or visitor must fill out an online form providing
the email address, either while purchasing a license or while requesting an evaluation, or ask to be
to be included while communicating with Greyware in some other fashion, such as in a letter or
on the phone. Greyware never purchases, leases, rents, or uses email lists composed of invididuals
who are not already connected with Greyware in some way, or who have not asked to be placed on
one of our lists.
There are four circumstances where a customer may receive automated email from Greyware:
When you first log onto our site, our system will send you a one-time confirmation
letter. Additionally, if you forget your password, you may ask the website to email
your password to you. For your own security, the password can only be emailed to
the address you provided when you first signed up.
- Registered Software
Greyware normally delivers registered versions of software by emailing a download password
to the customer. This download password allows the customer to log onto our website
and download the software the customer has licensed.
- Evaluation Software
Greyware often sends routine follow-up notices to visitors who have downloaded evaluation
versions of our software, to inquire about the software's performance, the customer's
satisfaction, and whether or not the customer wants to register the software. These follow-up
notices are only sent to individuals who have the Product Update Notices and Followups
checkbox checked in their email preferences.
- Mailing Lists
Greyware maintains several mailing lists that customers or visitors may join. Enrollment
in these lists is entirely optional. Customers or visitors must request membership in these
lists, and may subsequently opt out at any time by either visiting the website and unchecking the
appropriate boxes, or by contacting Greyware and asking to be removed.
Credit Card Information
Greyware takes every reasonable precaution to ensure that customer credit card information cannot be
accessed inappropriately. We use state-of-the-art encryption and data segregation models to ensure that
your sensitive financial information is protected. Among other things, Greyware ensures the following:
- Credit card information is never sent through any external email system, even in encrypted form.
- Paper records that may contain credit card information are kept in a restricted area where
only authorized staff may access them.
- Credit card numbers are erased from the order processing system's database area as soon as
the charge is approved. Greyware does not maintain credit card numbers in the database for reuse
in subsequent purchases, so even if the entire database system were
hacked, or backup tapes stolen, the thieves would not have credit card information to misuse.
- The only historical information containing credit card information is the paper receipt
printed during the charge process, and an electronic receipt kept solely on one restricted
workstation that actually submits and processes the charge. These records are required for
verification of orders in cases of disputed charges, and to comply with various federal
and statutory requirements.
- Greyware processes most credit card charges electronically. The information, including customer name,
credit card number, expiration date, and partial address, is transmitted to the credit card processing
company using a dial-up telephone line. There is, therefore, no dedicated connection that could be
trapped or intercepted. During processing, the information passes directly from the processing
workstation to the credit card processing company.
- When Greyware processes a credit card transaction using a sales slip, the slips are mailed to the
credit card processing company in accordance with all applicable federal and statutory requirements
to ensure the safety and privacy of the information.
Of necessity, your credit card company or bank will know of your transaction, since it must approve
the sale and bill you for it. The credit card company or bank may, if involved in a dispute or
refund, also learn the details of your purchase.
Social Security Number
Greyware has no need to know your social security number, and will not ask for it.
Greyware does not provide, use, or incorporate any form of spyware in any of its products.
Spyware is software that contacts a website, IRC server, or other site without your knowledge and
consent, usually to submit information on your browsing habits, installed software, or other personal
or business information. Greyware believes that any form of spyware is an unwarranted breach of
basic privacy, regardless of whether or not the practice violates any laws, and is committed to
the elimination of spyware used by any person, company, or government agency.
A cookie is a small piece of data stored on the visitorís machine containing a token that identifies
the user to our website, both while navigating around during an initial visit, and on subsequent
visits. This cookie contains an arbitrary numeric identifier that allows the website to greet the visitor
by name (if the visitor has provided his or her name in the past), and set or maintain preferences,
such as joining or leaving mailing lists. The cookie does not contain any sensitive or personally
identifiable information, nor may it be used by a hacker or intruder to obtain personally identifiable
information about the visitor (except for the name, as mentioned above). In order to retrieve or change any
information other than the name, the visitor must also supply the proper username and password.
The cookie by itself, therefore, does not pose a significant security risk.
Individuals who elect to disable cookies entirely may not be able to access all of the features on
Greyware's website. In particular, you will not be able to download evaluation or registered versions
of software, place orders, or change your personal preferences, unless you have cookies enabled.
Greyware does not allow advertisements, banners, or any sort of third-party data collection or "spyware" (see above)
on our website. Therefore, other parties cannot collect information about you based on your visits here,
unless you proceed directly to another site by clicking on a link here, in which case the new site may
be able to determine that you have visited us. This determination, however, is not based on the Greyware
cookie, but upon the standard HTTP referrer header in effect when you follow any link on any site.
Customer Names, Logos, and References
Greyware will often list on our website the names and logos of representative companies that have purchased our products
so that potential customers may see the kinds of industries and quality of companies that use our products.
However, any company that decides, for any reason, that it no longer wants its name or logo listed, may ask to
have it removed.
Greyware is occasionally asked by potential customers to provide the names, phone numbers, or
email addresses of existing customers who can provide references or testimonials about our products. Greyware
shall never release such information without the consent of the individual whose name or contact information
is to be released. Some customers are happy to act as references at any time, but in most cases, references
prefer to receive the contact information for the potential customer, and then initiate and control the
subsequent information exchange themselves. This protects both the new and existing customer, and helps
ensure that the new customer receives comments and recommendations confidentially.
Greyware maintains logs of downloads and website navigation. This information often includes IP addresses
and referrer information. We use this information to analyze trends, administer the site, and gather
broad demographic information for aggregate use. IP addresses are not lnked to personally identifiable
information. Except on court order, Greyware does not release its web logs to any affiliate or third-party.
Some of Greyware's services, such as our public time servers, email servers, FTP sites, or other such
offerings, have associated logs that contain information about the users of the service, including IP
addresses, and, in some cases, logon names (but never passwords). This information is used solely to identify problems, such as
analyze usage trends or identify network bottlenecks and related problems. Greyware will use email and newsgroup log
information, including IP addresses and any other information legally available, to track down spammers and other
offenders. In these cases Greyware will share excerpts of log files with the spammer's ISP as needed or
requested, in order to help the ISP enforce its own terms of acceptable use.
In cases where a customer enters into a contract with Greyware to maintain information, such as upload history logs,
or specific files the customer elects to place on our servers, Greyware will release
the information only as directed by the customer according to the terms of the contract, or upon court
Our website often contains links to other sites. Please be aware that Greyware is not responsible
for the privacy practices of other sites. We encourage our visitors to be aware when they leave
our site and to read the privacy statements of each website visited that collects personally
Greyware may, from time to time, provide "tell-a-friend" links. This is a kind of form that lets you
send information about Greyware to another person (or yourself). In order to provide this service,
you will need to enter your own name and email address, and the recipient's name and email addresss.
Greyware does not retain this information in any fashion. The information is used solely to send the
email you requested, and then immediately discarded.
prior notice. The date of the last change appears at the top of the page.
or suggestions, please contact us at firstname.lastname@example.org, or
call us at 972-867-2794, and let us know. We will make every reasonable effort to address your concern
as soon as possible.
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